These general conditions of sale or provision of service apply, without restriction or reservation, to all products and/or services offered for sale by Greensteel Concept Ltd. (Société Privée à Responsabilité Limitée -> private company with limited liability) corporate headquarters in Liège rues des Quatorze-verges, 72 4000 LIEGE released by Greensteel Ltd directly or through its trade website

1- The fact that a natural or legal person orders implies full acceptance of these terms and conditions of sale. They shall prevail, where applicable, over any other version and the own terms and conditions of the Customer.

2- All orders include payment of a deposit of at least 30% of the value of the purchased goods.

3- Delivery times are given as an indication. Failure to comply with these deadlines may in no case give the customer the right to compensation or cancellation of his order.

4- Any cancelled order results in either the loss of the deposit or a compensation of 15% at the expense of the customer.

5- Products in Guadua are subjects to temperature and humidity variations. These can cause cracks as well as the change of colour of the products, especially if they have not been processed as advised.

6- the customer is informed that there may be differences between the photos of the products appearing on the site and the products themselves (colour, size, etc). Greensteel Concept shall not be liable if errors or omissions are dragged into the product description or presentation.

7- All our bamboos have undergone a biological treatment of fungicide and insecticide protection. For outdoor products the Customer must apply two coats of UV Protective Oil as a precaution to products preferrably twice a year. The first laer should be applied quickly, but absolutely after 3 or 4 days of dry weather.

8- In order for claims to be admissible, they must be served on us by registered letter within the five days delivery time. After this period, the goods will be supposed to be approved by the customer or his delegate and their implementation is equivalent to acceptance.

9- In the event of a founded claim, our liability is strictly limited to the replacement of no compliant goods or to the addition of the missing goods to the exclusion of any compensation.

10- The customer acknowledges that he has the possibility to request all relevant documentation and information relating to the products sold.

11- The client is expected to know the methods and rules of installation or implementation. If not, it is up to the client to make a written request.

12- By purchasing the products, the customer becomes the owner of the property but any reproduction or representation, in whole or in part, to other commercial purposes, in any medium, is prohibited. Failure to comply with this prohibition constitutes counterfeiting which may involve the civil and criminal liability of the counterfeiter.
Products are protected by legislation on trademark law and, in general, intellectual property law.
No mention or use of the marks, trade names, acronymes, logos, drawings or photo appearing on the product may be made without our prior consent. Any reproduction or use not previously and expressly infringements and liable to civil and criminal proceedings. In addition, the uses contrary to the contractual destinations may not be the subject of any authorization.

13- All disputes and protest fall within the exclusive competence of the Courts and Tribunals of Liège, regardless of the payment method.

Address: Rue des 14 Verges 72, 4000 Liège

Phone: +32 497408837

VAT: BE0828.149.475

Bank: BE74732028484507