In accordance with Book VI “Market Practices and Consumer Protection” of the Belgian Code of Economic Law, the Buyer acting as a consumer as a period of 14 calendar days, from the day after the delivery of the order, to possibly notify bpost that it is waiving the purchase. The professional customer does not benefit from this right of waiver.
If the purchase concerns personalized products, the Buyer does not enjoy this right.
The withdrawal can be notified by registered letter to Greensteel Concept Customer Service. To this end, the Buyer may use the text contained in the attached withdrawal form, without however being obliged to do so. In order to respect the withdrawal period, it is sufficient to send the notice stating the exercise of the right of revocation before the expiry of the revocation period.
The Buyer’s right of renunciation is subject to the earliest possible return of the entire delivery, and in any case, within 14 working days from the sending of the online form or the registered letter notifying the renunciation. After this period of 14 days, the delivered products will not be taken back, nor refunded. However, Greensteel Concept reserves the right to refuse to refund returned products if they are incomplete or damaged upon return.
Greensteel Concept will refund the amount of the order concerned, as well as any administrative costs, upon receipt of the returned product or products and provided that they are in perfect condition.
(Please copy the following text into a letter, fill in the information and return it by registered mail only if you want to withdraw from the contract)
To the attention of:
Rue des 14 Verges 72
I/We(*) hereby notify you that I/We (*) withdraw from the contract for the sale of the following service:
Ordered on / Received on (*):
(*) Delete as appropriate